LabiFlex Consumer Privacy Policy

 

Introduction.

At LabiFlex, we connect people with the best of their neighborhoods by enabling businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live.  

 

This Privacy Policy (“Policy”) describes how LabiFlex, Inc. and its affiliates (“LabiFlex”, “we”, “our”, or “us”) collect, process, retain, and disclose your Personal Information when providing its services, including, but not limited to, its consumer platforms, websites, and mobile applications, any website, platform or application that contains or includes a link to this Policy, and channels of communication (collectively the “Services”). 

This Policy does not apply to Delivers or other contractors, or to the personnel of Partners, which are subject to separate privacy policies. 

What Personal Information does LabiFlex collect or process?

Personal Information is any information that LabiFlex can reasonably use to identify you, whether that information identifies you on its own or when combined with other information. Anonymous information and information that has been de-identified such that it cannot identify you is not Personal Information.

We may process the following categories of Personal Information in connection with our Services:

  • Contact Information, including name, address (such as home address, work address, or other delivery address), email address(es), phone number(s), and other contact information provided to us.
  • Account and Profile Information, including username and credentials, privacy settings and notification preferences, pictures, and other information you add to your LabiFlex profile, and identifiers that we may link to an account and information received from third-party platforms or authentication services that are linked to our Services.
  • Activity and Transactions on or with our Services, including information about posted items and shipments, delivery history, and offers received and accepted from you.
  • Geolocation Information, if you have consented by enabling location access, we may receive and store your precise location information, including when our apps are running in the foreground (our app is open and on screen) or background (our app is open, not on screen) of your device. You may use our Services without enabling the collection of precise location information from your device; however, this may impact your experience including the accuracy of deliveries and/or the availability of certain content, features and functionality.



  • Device Information, including information about the computers, phones, and other devices you use to interact with LabiFlex or our Services, internet-protocol address, device-based identifiers, operating system and version, preferred language, hardware model identifiers, browser information including type and settings, and other device information.

 

How does LabiFlex collect or receive Personal Information?

  • From Users of our Services: We receive information from users of our Services, such as during account or profile creation and updating, posting a shipment.
  • Automatically Through Our Services: When you use our Services, certain Personal Information is collected automatically from your device and browser.
  • Through Cookies and Similar Technologies: Cookies are small text files that are placed on your device, commonly through your browser, and that are used to record information such as settings. Depending on your settings, certain of our Services, including our website, may receive information about you from or through cookies or similar technologies (such as pixels or software development kits).
  • From our Service Providers: We may receive Personal Information from service providers whom we engage to perform services on our behalf, including communication services providers (e.g., email, SMS/text message, etc.), payment providers and processors (such as PayPal and Venmo), market research services providers, providers of services for promotions, gift card program providers/vendors, and those that provide us with marketing, advertising, analytics, security, fraud, identity, and age verification services. 
  • From Legal Claims, Disputes, Requests, and Orders: we may collect Personal Information from third parties or persons, such as law enforcement agencies, government agencies or authorities, users and non-users of our Services, and any other person or party who may be involved in the matter. 

How does LabiFlex use Personal Information?

Depending on which Services you use and how you interact with us, LabiFlex may use your Personal Information (as described in Section II above):

  • To Provide and Customize LabiFlex Services, including allowing you to post and settle shipments, manage proposals that you receive on our Services..
  • To Provide Customer Support, including by exchanging communications, investigating, analyzing, and remediating support issues including as it relates to delivery of orders, evaluating our customer support and making improvements, and ensuring that support issues are handled in accordance with our internal standards, processes, and requirements and according to applicable law. 
  • To Develop, Analyze, and Improve our Services, including debugging or troubleshooting our Services, understanding how you and other customers use our Services and your preferences, improving the Services, and developing new Services or initiatives to provide our users with the best experience possible.
  • To Allow and/or Facilitate Communications with LabiFlex, delivery people and carrier, including communications about our Services, Service updates, shipments and account, changes to our terms and policies, and to allow or facilitate communications with LabiFlex delivery people and carrier
  • For Authentication, Integrity, Security, Quality and Safety, including verifying your account and identity as applicable to our Services, providing a secure payment and shopping experience, to detect, investigate, and prevent malicious or illegal conduct, bugs, malware, fraudulent activity, illegal or unsafe experiences (such as ensuring age-restricted orders are delivered to the intended recipient), and any other actions we deem necessary to protect your safety and security as well as that of other people, property, and businesses, and to secure our Services.
  • For Legal Reasons and Policy Compliance, including to comply with our obligations under applicable law and to respond to valid legal process (e.g., requests or orders from law enforcement, courts, regulators and other government agencies), to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, to enforce or investigate potential or actual violations of our terms, policies or other legal agreements, to investigate, monitor or mitigate any actual or alleged illegal activities in connection with our Services, to comply with any tax obligations, to perform audits and assessments, and to enable you to exercise your rights as legally required. 

LabiFlex’s disclosure of Personal Information.

Depending on which LabiFlex Services you use or interact with, LabiFlex may provide or disclose Personal Information (as described in Section II above) as follows:

  • To Service Providers: To enable us to meet our business operations needs and to perform our Services, we may provide Personal Information to our service providers and vendors, including.
  • To Delivery people and carrier: To facilitate the delivery of your orders, we disclose some information to Dashers who deliver orders, such as recipient’s name (such as first name and last initial), delivery address, location information.
  • For Actual or Potential Corporate Transactions: If we are involved in strategic transactions including any sale, merger, acquisition, joint venture, assignment, transfer, reorganization, bankruptcy or receivership, we may disclose your Personal Information and other information in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
  • To Government Authorities or where Legally Required or Permitted: We and our service providers (including domestic and foreign service providers) may share your Personal Information, including information about your interaction with our Services, with third parties such as government authorities, industry peers, or other third parties if legally required or permitted, or as necessary to enforce our agreements, prevent fraud, or protect the rights, property, or safety of our business, employees, merchants, Dashers, customers, or other persons or parties. These disclosures may include lawful access by US or foreign courts, law enforcement, or other government authorities.

 Your Privacy Rights and Choices.

Your Privacy Rights.

We offer you tools and processes to manage and make choices regarding your Personal Information. Depending on your jurisdiction, and subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights:

  • Deletion: You may have the right to ask us to delete your Personal Information, including your LabiFlex account, although this may impact your ability to use the Services. Please note that we may retain some Personal Information to the extent permitted or required by applicable law.
  • Correction: You may have the right to correct, rectify, or update inaccurate Personal Information that we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw consent when consent is legally required (subject to our legal or contractual restrictions and reasonable notice). If you withdraw consent, we may not be able to provide certain services to you.

LabiFlex will not discriminate against you for exercising any of your applicable rights. We reserve the right to deny your request if we cannot verify your identity or if an exemption or exception applies.

 

 Canada.

 

Privacy Governance Policies and Practices.

 

We are committed to protecting your Personal Information and have implemented policies and practices that govern our treatment of Personal Information, including:

  • Designated roles and responsibilities in connection with handling Personal Information in our custody and control; 
  • Policies and procedures regarding the protection of Personal Information, including safeguards designed to protect Personal Information against loss or theft and unauthorized access, disclosure, copying, use, and modification;
  • Processes for responding to data subject requests and complaints; 
  • A framework for the retention and disposition of information designed to ensure compliance with our legal obligations. 

 

In addition, we have designated our Canadian Privacy Officer as being responsible for overseeing our compliance with applicable privacy laws, and we provide our employees with privacy training and awareness.